FAQ (Frequently
asked questions)
Check out our list of frequently asked questions
below. If you have a specific question not covered here, feel free to
contact us.
General Questions
Do you have a physical store?
No. Although we have been doing business in South Florida for
over 30 years, we have become a completely online/mail-order company and can no
longer accommodate walk-in customers.
Our address is:
1411 Sawgrass Corporate Pkwy. Suite B-30
Sunrise, FL 33323
Our general phone hours are Mon-Sat, 10:00-5:00 EST
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What is your return policy?
All of our jewelry comes with a complete 30 day money-back satisfaction
guarantee. This INCLUDES personalized items!
If you are unhappy with your jewelry when it arrives, you can return it unworn
for a full refund.
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Is your jewelry solid gold
or gold plated?
All of our gold jewelry is SOLID 14k yellow, white or rose gold.
We DO NOT carry gold filled or gold
plated jewelry.
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How long will it take to
receive my jewelry?
As many of our jewelry items are custom made to order, delivery
times will vary. It's best to check the product page of the particular item
you're interested in to determine the delivery time. If you need to receive an
item by a certain date, it's always a good idea to
e-mail us first to
determine availability.
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How much is
shipping?
Because we know that your custom jewelry purchase is important to
you, we ship all orders over $50 via FedEx Express. Shipping charges are as
follows:
$50.00 and under...............$5.00
$51.00 to $99.00...............$8.00
$100 and up......................$9.00
We will generally ship our packages as "indirect signature required", but you
can always choose not to require a signature when placing your order.
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Do you ship internationally?
Yes, we ship our jewelry worldwide! International shipping is
$23.00 US, and we generally ship international packages via Fedex International
Priority.
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Do you ship to Military addresses or P.O. Boxes?
Yes, shipping to military addresses and P.O. Boxes is $5.00 and
done via USPS Priority.
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How do I
return something?
If you are returning an item for repair or stone replacement, send it in to the
address below via USPS, UPS, Fedex...etc (insurance recommended) along with your
instructions and return address. If you are returning an item for a refund, send
it to the address below along with a copy of your invoice and refund request.
Upon receipt we will credit the full amount of the item back to your card
(shipping charges are not refundable).
Return items to:
Personalized Boutique
1411 Sawgrass Corp Pkwy Ste B-30
Sunrise, FL 33323
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Is your
jewelry guaranteed?
We stand by every piece of jewelry we make. If something you have purchased from
us breaks or loses a stone for any reason, feel free to send it in to us for
repair/stone replacement.
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How will I know when
my jewelry ships?
If you provide us a valid e-mail address when placing your order,
you will be notified via e-mail with the tracking info the day it ships. (note:
Packages sent to military addresses cannot be tracked)
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Do you have a catalog?
No, as we are constantly adding to and updating our jewelry
designs, we do not make up print catalogs. You can always see the latest styles
we carry on our website, which is updated weekly.
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How can I check on my
order?
You can check to see if your order has shipped yet by
going to our ORDER STATUS page and entering your
info. You can also e-mail
or call us to check on your order. Please
remember to allow the fulfillment time listed for your particular item.
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What if the ring I ordered
doesn't fit?
No problem, we will always resize and ring purchased
from us free of charge. Just send it back to our address along with your
instructions and return address and we'll take care of it for you.
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Name
Necklace Questions
Are both the nameplates
AND chains solid gold?
Yes, all of our 14k gold name necklaces are SOLID 14k yellow or
white gold. Whichever metal color you choose for your nameplate, you will also
receive the same color 14k yellow or white gold chain.
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Which style
nameplate is the Sex and the City "Carrie" style?
The "Carrie" nameplate is the NP-8 Classic Script style with a
16" cable chain. (note: though the cable chain is now the most popular, the
original chain worn on the show was the 16" flat anchor chain)
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How long will it take to
receive my nameplate?
The custom name necklaces generally arrive in one to two weeks.
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Do you charge by the letter?
No, the cost for whichever nameplate style you choose will be the
same regardless of the amount of letters in your name. Keep in mind that we will
generally spread out shorter names a little wider, and longer names will have
the lettering closer together. We can also accommodate names with double caps
such as "MaryBeth", and do numbers as well as letters.
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Can I see what my
name will look like before I order?
Due to the large amount of custom name necklaces we produce, we
cannot send out depictions for specific names before an order is placed. When
you place your order, you may request that we email you a depiction first for
your approval.
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What if I hate my
nameplate when I receive it?
We are the only online jeweler that offers a full money-back
guarantee on custom nameplates. If you are unhappy with your name necklace, you
can choose to have it re-done or return it for a full refund.
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Will my name
necklace make me more stylish and popular?
Yes.
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